Privacy Policy

When you interact with Denza — whether you book a test drive, request a brochure, submit a contact form, or browse our website — we may collect:

• Identity & contact data — name, email address, phone number, postal address, and any other details you provide in our forms.
• Vehicle interest — the model you select, test-drive preferences, and the area of interest you indicate when reaching out.
• Usage data — pages visited, links clicked, device information, browser type, IP address, and approximate location, captured through cookies and similar technologies.
• Communication records — copies of messages, emails, and call notes when you contact our team.

We use the information we collect to:

• Respond to your enquiries and schedule test drives or dealer visits.
• Send service updates, vehicle information, and occasional marketing communications you have opted into.
• Improve our website, products, and customer experience based on aggregate usage patterns.
• Comply with legal obligations and protect against fraudulent or unauthorised activity.

We will never sell your personal information. You can unsubscribe from marketing emails at any time using the link at the bottom of every message.

We share information only with parties that need it to deliver the service you requested, including:

• Authorised Denza dealers and service partners in your region.
• Technology providers that operate our website, customer database, and email communications under strict confidentiality agreements.
• Government authorities when we are legally required to do so.

We use cookies and similar technologies to remember your preferences, understand how the site is used, and personalise your experience. You can manage cookies through your browser settings; disabling them may limit some site functionality.

We keep personal information only for as long as we need it to deliver the services you requested or to meet legal, accounting, and regulatory requirements. When data is no longer needed, we securely delete or anonymise it.

You may, at any time, request to:

• Access the personal information we hold about you.
• Correct any inaccurate or incomplete details.
• Delete your data, subject to applicable legal requirements.
• Withdraw consent to marketing communications.

To exercise any of these rights, write to us at info@cimex.com.np. We will respond within a reasonable timeframe.

We use industry-standard administrative, technical, and physical safeguards to protect your information from loss, misuse, and unauthorised access. While no system is perfectly secure, we continuously review and improve our security practices.

We may update this Privacy Policy from time to time. The most current version will always be posted on this page with the “Last updated” date above. Significant changes will be communicated through the website or email where appropriate.

If you have questions about this policy or how we handle your data, please email us at info@cimex.com.np or visit our showroom at BYD Showroom, Naxal, Kathmandu.